Contact & Support
We hope you never have trouble, but if you do, rest assured. We pride ourselves in our customer service.
You can submit a request for help, view FAQs, and see contact information below.
You can submit a request for help, view FAQs, and see contact information below.
Submit a Support Request
Frequently Asked Questions
I'm having technical difficulties, what do I do?
If you're having problems with the website, let us know by submitting a support ticket. Click the button in the lower corner of your screen to submit a support ticket. Note, you must be logged in to submit a ticket.
Where can I find a copy of my certificates?
Any certificates you've earned are saved to your profile on www.procareprofessionaldevelopment.com. Follow the steps below to find it:
I have questions about the CDA. Where can I find answers?
We have a dedicated page to answer your CDA questions, you can find it by clicking the button below.
What is IACET?
IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.
Organizations can apply to become an IACET accredited provider by documenting alignment to IACET standards.
Once accredited, an organization can offer IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard.
In Early Childhood Education, IACET CEUs are acknowledged by many state registries and programs.
What is a CEU?
CEU stands for continuing education unit and is the way that training is measured by IACET and many other continuing education programs.
Each hour of training equates 0.1 CEUs, so a 10 hour training would result in 1 CEU.
Certificates provided for training from Procare Software indicate both how many hours and how many CEUs were earned from a training event.
Will my attendance be reported to my state?
Attendance for courses will be reported to states that require that the organization report attendance. Courses are approved in all states, but only states that require that the training organization report attendance will be reported to. In states without mandated reporting, participants will upload their own course completion certificates to the appropriate state agency for verification. Procare Professional Development currently reports attendance in the following states:
What if my state requires a custom certificate?
Procare Professional Development offers custom certificates for courses in the following states:
Your custom certificate will be emailed to you within 10 days of completing the course, provided you have correctly indicated your state and registry ID number (if applicable).
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